0000176913 00000 n Disposal of unclaimed luggageAll items of lost or unclaimed luggage or other lost property which have not been claimed by the owner within twenty eight (28) days of being found will be regarded as having been abandoned. 0000144524 00000 n What is Eurostar's compensation policy in case of delays? 0000174070 00000 n 0000157920 00000 n 0000190769 00000 n 0000148422 00000 n I booked my ticket through Deutsche Bahn, where can I find my ticket number to claim compensation? Can I buy travel insurance with my tickets? - Eurostar 14. Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007 on Rail Passengers Rights and Obligations (PRR) and all relevant national laws apply to travel on Eurostartrain services. 60-119 minutes. 3. The decision of Eurostar in all matters under its respective control is final and binding. If the value of your new booking is greater than the value of your e-voucher, you will need to pay the difference. The invalidity or unenforceability of any of these terms and conditions shall not affect, impair or invalidate any of the remaining terms and conditions. 12. 0000276652 00000 n 0000144928 00000 n Please note that no booking fee applies for customer paying with Eurostar gift vouchers. Does anyone have experience of the *comprehensive* travel insurance offered as an extra? Travel delay; Claim for meals, accommodation and other covered expenses if you experience unexpected delays. Any reference in these Conditions of Carriage to a ticket includes a paper ticket and an electronic ticket unless specifically stated otherwise. 0000271937 00000 n Home | Eurostar Help Centre 0000249769 00000 n 0000022320 00000 n 0000169712 00000 n 0000137328 00000 n 0000264932 00000 n 0000191889 00000 n Audit RequirementsOur staff or agents may retain tickets for audit purposes. For any other information, please visit our Help Centre. 0000274000 00000 n To the extent permitted by law, any disputes arising from your use of this website or any information contained in it shall be governed by English law and the Courts of England and Wales shall have exclusive jurisdiction. There are conditions and exclusions that apply to individual sections of the policy and general conditions and exclusions that apply to the whole policy. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA . Eurostar does not undertake to issue duplicate tickets to replace lost, stolen or mislaid tickets. 0000218599 00000 n 0000208173 00000 n 25. You agree that your use of Eurostar International Limiteds website shall only be for lawful purposes and that you shall not use the website for the transmission of any material or information which is defamatory, obscene or in violation of trade secrets. Remember, this list doesnt cover absolutely everything, but its a good guide to what you can and cant takewith you. These must be stored in the luggage racks in the carriage where you are seated and any pushchair must be folded for storage. The agreement between you and us. 10. You must also ensure that you comply with all relevant security, customs and immigrations requirements and the requirements of any other administrative authorities. This section will not be construed to limit or exclude any other claims or remedies that Eurostar may assert under this agreement or by law. 8. 3.1 You must not use the service for any unlawful, immoral or improper purpose and in accessing the service you must: (i)Act lawfully do not act in any way that could be unlawful or encourage others to act unlawfully. Don't forget to check your spam folder if you can't find the email. You are solely responsible for your use of the service and the consequences of such use. You should draw any apparent errors to the attention of our staff or agents at the point of sale where you bought your ticket (or at another point of sale to which we direct you) as soon as possible. Managing your booking, selecting seats and options for getting your tickets. CAN I CHANGE MY MIND AFTER PURCHASE OF INSURANCE? 0000019960 00000 n 8. 13. www.freespirittravelinsurance.com Join the 1,367 people who've already reviewed Eurostar. 0000213126 00000 n 0000192621 00000 n Make sure that you are on the correct train and that you get on and off at the correct stationYou are responsible for making sure that you come to the correct Eurostar departure station, join the correct train and that you get off at the correct station, all as stated on your ticket. You're over insuring which apart from the fact that it costs extra money it leads to debates which of the 2 insurance companies will pay for your costs. Where there are anyinconsistencies within these Conditions of Carriage, the condition more favourable to the passenger willapply. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 29. 0000181847 00000 n We have implemented the appropriate technical and organisational measures to secure customer data and ensure that thisdata is not accessible by any unauthorised person. 0000258236 00000 n 5.1 We are only liable to you as set out in this agreement. 0000128070 00000 n 25% of the cost of the affected leg as a cash refund. Travel insurance with Allianz | Eurostar 0000120132 00000 n If you contact us less than 48 hours prior to your departure, we will assist you if you attend the Eurostar departure area but, in the event of multiple assistances booked for your train, we may not be able to guarantee you being able to travel on your booked train. 0000443120 00000 n To ensure the provision of a quality of service to all our customers and to ensure that the behaviour of some does not disadvantage the majority of our customers, you agree to abide by any fair use policy which we may apply. 0000008030 00000 n AWP Assistance UK Limited FCA registration number is 311909. It is always wise for you to run an anti-virus program on all material downloaded from the Internet. 0000189121 00000 n 3.2 You agree that you will stop using, or modify your use of the service if requested to do so by any employee or agent of Eurostar. 0000190408 00000 n Travel Insurance Claims Department; PO Box 451; . Is there another countrys pass similar to Swiss Rail Pass? Any name can go on your new booking, but the booking must be made by the person named on the e-voucher. 0000019484 00000 n Budapest to Vienna/Vienna to Salzburg/Salzburg to Munich, Travel to Seattle, Washington from Sacramento. 0000125478 00000 n 5.3 You agree to indemnify and hold harmless Eurostar and its suppliers, licensors, officers, directors, employees, agents and affiliates from any claim, liability, loss, damage, cost, or expense (including without limitation reasonable legal costs) arising out of or related to your use of the service, any materials downloaded or uploaded through the service, any actions taken by you in connection with your use of the service, any violation of any third party's rights or an violation of law or regulation, or any breach of this agreement. 0000206026 00000 n 0000140080 00000 n Imitation or toy guns that have the appearance of a genuine weapon. Entry for dogs travelling between the UK and EU countries may be subject to checks by the relevant authorities and dog owners will be directly responsible for the payment of all related costs (e.g. Simply go toeurostar.comand find the tickets youd like to book. 0000224495 00000 n Perishable articles may be disposed of earlier. Can I cancel and get a refund online? You can only use the promotional code once. WHERE CAN I FIND OUT MORE ABOUT THE POLICY COVER? 0000138328 00000 n If you can show differently, I'd be interested to hear. Conflicting labels should be removed or obliterated. Thats why weve teamed up with Allianz to give our passengers travel insurance. Get back to the people and places you love with trusted travel insurance from Allianz Assistance and instead of worrying about what if, you can focus on whats next. However, we reserve the right to refuse to issue a replacement ticket where it is reasonable for us to do so: normally this will only occur in the case of suspected fraud or where we consider there may be security implications. petrol, methylated spirits, paint thinners. For details on the cancellation of policies, refund requests and queries relating to policy cover please call 0371 200 2457. Were closely following advice and requirements from governments, enforcement agencies and health authorities regarding Coronavirus (COVID-19) and continuously reviewing and updating processes and procedures accordingly. 1.1 By using the service you agree to be bound by these terms and conditions in full. Eurostar International Limited cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website. Once I received the confirmation email, I noticed I had booked it for the . 0000184960 00000 n 0000161434 00000 n It is your responsibility shortly before you travel to check for any changes to the timings for your train. 0000197193 00000 n You accept the risk of any failures to your hardware and/or software as a result of using the service. Note that all ammunition must be removed and must not be taken on board. Get back to the people and places you love with trusted travel insurance from Allianz Assistance. 0000039005 00000 n Copies of the Conditions of Carriage and Conditions of Sale may be obtained by writing to Eurostar UK Sales, Times House, Bravingtons Walk, London, N1 9AW or via the website:www.eurostar.com. 30. These Terms and Conditions shall be governed by English Law and the exclusive jurisdictions of the English Courts shall apply. 0000039426 00000 n The unexpected happens and sometimes it can mean you have to cancel or interrupt your trip. Payment by cash or cheque will not be accepted. 0000285920 00000 n If you abuse the e-ticketing systems you may not be permitted to continue to use the e-ticketing systems and home printing functions. If your cover does not meet your requirements, please contact us within 14 days of receiving your policy confirmation for a refund of your premium. You are free to book hotels, car-hire and other ancillary products separately. Get reimbursed for lost, damaged or stolen bags. Meanwhile you're waiting and not getting any money or any action undertaken. 0000160119 00000 n 0000139184 00000 n FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved, You have 2 months from the dateyou were due to travel to claim youre-voucher, Your voucher will be valid for 12 months from the date of yourdelayed train, You have 2 months from the dateyou were due to travel to claim yourpartial refund, You have 2 monthsfrom the date you were due to travel to exchange your ticket, You have 2 months from the date you were due to travel to claim your e-voucher, Your voucher will be valid for 12 months from the date of yourdelayed or cancelled train, You have 2 monthsfrom the date you were due to travel to request a refund regardless of your ticket conditions, Youll receive a refund for the value of your ticket, but not for any booking or exchange fees. 0000214739 00000 n 26. 0000212050 00000 n 0000182031 00000 n FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved, Cancellation, Delay and Luggage Insurance. 2023 Eurostar International Ltd. All Rights Reserved. 0000161061 00000 n Permitted Quantity of LuggageIf you are travelling on an adult ticket you may take with you without charge when you travel on Eurostar trains up to two (2) large items (suitcases, rucksacks, musical instruments etc. 27. Please wait at least 24 hours before making a claim - this will give our systems time to process . Unless agreed otherwise, English law will apply and all communications and documentation in relation to this policy will be in English. You cannot use the promotional code in conjunction with any other offer or promotional code. You have a European Health Insurance Card right? Your insurance confirmation shows the cover you have chosen, the people covered and any special terms or conditions that may . 0000173850 00000 n Eurostar cancellation insurance - Eurostar, Paris Traveller Reviews You can telephone Free Spirit on 0345 609 8864 or 0000309854 00000 n Looking to cancel a Eurostar package deal due to factors which may fall outside of our insurance policy. References in these Conditions of Carriage to "paragraphs" are to paragraphs of these Conditions of Carriage. 2. Eurostar cancellation insurance - Eurostar - Tripadvisor Requests for linking should be sent toinfo@eurostar.com. Re: Anyone with experience of Eurostar Travel insurance? 0000190598 00000 n 20. Unless agreed otherwise, English law will apply and all communications and documentation in relation to Eurostar Travel Insurance will be in English. As Eurostar International Limited is an Appointed Representative of AWP Assistance UK Ltd, Compensation e-vouchers are valid for 12 months from the date of your delayed or cancelled train.. 25% of the value of the affected ticket. 0000107648 00000 n If you bought your policy at the same time as your EurostarTM ticket, 0000138496 00000 n All tickets offered under this promotion are non-exchangeable (i.e. Anyone with experience of Eurostar Travel insurance? 22. 0000215468 00000 n If your trip takes a left turn, Allianz wants to put it right. 0000255556 00000 n E-mail: Insurance@allianz . Important - COVID 19: If you are considering the purchase of a travel insurance policy, please make sure you carefully review the Terms and Conditions as well as any additional information provided, so that you will have a clear understanding of what is covered under the policy and what is not covered. 0000411940 00000 n Although missing out on your holiday might be disappointing, cancellation insurance can help avoid the further disappointment of losing all the money you've paid for it. Please read the policy wording carefully to ensure you have the cover you need. 0000140796 00000 n You must cooperate with our on-board staff and agents, as well as security and border control authorities in the stations in relation to these requirements. US Credit Cards booking train tickets in Europe, Euro Railways and other train travel agent web sites, Canada's Cross Country Train - "The Canadian", I'm starting to panic Rome to Siracusa train missing, How long does it take to get from ORD to Union station. Your experience can help others make better choices. The Protocole de mdiation is accessible online on https://mediation.sncf-voyageurs.com/saisir-le-mediateur/ and in the Mdiation SNCF Voyageurs annual report.Alternatively, in the UK, you can contact London Travel Watch on enquiries@londontravelwatch.org.uk or write to London Travel Watch, 169 Union Street, London SE1 0LL. 0000200149 00000 n Allianz Eurostar Air ambulances are covered within the country (say you break a leg on top of a mountain, the repatriation of you into the nearest hospital is covered). Get reimbursed for lost, damaged or stolen bags. AWP Assistance UK Limited FCA registration number is 311909. Travel insurance with Eurostar is essentially to cover you if you have to cancel your ticket because of ill health etc. Except solely for your own personal and non-commercial use, no part of this website may be copied, published, broadcast or adapted without the prior written consent of Eurostar International Limited. Rights Of Third PartiesUnless expressly provided in these Conditions of Carriage, none of the terms of our contract with you, including these Conditions of Carriage, is enforceable or intended to be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any party or person other than you. However, third partiessuch as IT systems suppliers and commercial and marketing partners/loyalty programme partners may need to have access to the system from time to time. 0000142286 00000 n 0000224841 00000 n These Conditions of Carriage are originally drafted in the English language. 23. 0000121573 00000 n 2023 Eurostar International Ltd. All Rights Reserved, Cancellation, Delay and Luggage Insurance. 0000135951 00000 n PDF Your cover details (14 day cancellation period) 08432 186186 Eurostar Data ProtectionEurostar International Limited will retain details provided to us by you in accordance with our privacy policy which is available onwww.eurostar.com. 0000120843 00000 n 0000222076 00000 n Can I cancel and get a refund online? - Eurostar Help Centre 0000171511 00000 n Unlicensed firearms, including replicas and de-activated firearms. 0000440871 00000 n 16. 0000156468 00000 n (Please note that, as set out in paragraph 39, references to luggage in these Conditions of Carriage refers to luggage and/or its contents). This is the version of our website addressed to speakers of English in United Kingdom. 0000213481 00000 n Legal information; Payment and security; Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited* (trading as Allianz Global . 0000249026 00000 n 0000206901 00000 n Do not to infringe upon the privacy of others while using the service, this includes the transmission of still or moving imagery of other people nearby. This does not affect your statutory rights. Any exchange of Standard or Standard Premier tickets must be made before your scheduled departure time. 0000134463 00000 n Your use of this website is governed by the following terms and conditions: 1. You and your travelling companions must check in 30 minutes before departure and you may not be allowed to board the train if you do not do so. Members who are extremely knowledgeable about this destination and answer travellers questions frequently. Call Eurostar customer service from the UK at (044) 03432 186 186. The luggage must remain under your close control throughout the journey and be available for inspection by the security and border control authorities at all times. You will be able to view the full policy details by clicking the Policy Wording link on the travel insurance pages. (x) that Eurostars ability to provide the service free of charge is based on the limited warranties, disclaimers and limitations of liability specified in this agreement and it would require a substantial charge if any of these provisions were unenforceable. Eurostar, wi-fi terms and conditions | Eurostar 50% of the cost of the affected leg as a cash refund. 0000273644 00000 n If you wish to take any items you cannot easily carry and/or additional items we may, at our discretion, either levy a charge in respect of such items to allow them to be carried as luggage or require you to pay to send them through our registered luggage service. 5. 0000177652 00000 n 0000209100 00000 n Once they are regarded as abandoned, they may be sold or otherwise disposed of and the proceeds of the sale will be retained by us or otherwise dealt with by us at our discretion. Minimum Group SizeTo benefit from a "group" fare, a group must consist of at least 10 fare-paying passengers. 0000225681 00000 n 0000163243 00000 n You agree not to use Eurostar International Limiteds website in any way that will violate or infringe any English laws, regulations or international treaties and that your use of the website will not violate the intellectual property rights of any person. 8. 14. Anything thats inherently dangerous or that could be used to commit an act of violence or threat will not be allowed.If our security teams have any concerns about an item that they believe might represent a risk, Eurostarreserves the right to remove or refuse that item. What happens if Eurostar cancels my train? You must not undertake actions that are harassing, defamatory, threatening, obscene, abusive, racist, sexist, discriminatory, offensive or otherwise objectionable or inappropriate. 13. 0000126401 00000 n 0000133694 00000 n These conditions and the documents incorporated by annexure or reference are Eurostar InternationalLimiteds Conditions of Carriage, and apply to your use of Eurostar train services. In addition, we may be obliged to make personal data available to authorised UKor EUforeign authorities in accordance with applicable law and regulations, notably for the purposes of the prevention, detection, defence and prosecution of crime, security and counter-terrorism. Ceremonial weapons such as kukri or skeandhu, martial arts weapons, crossbows, crossbow bolts, longbows and arrows, starting pistols. 0000174561 00000 n If you cannot finish your journey as planned due to death, injury, illness or there is a delay to the public transport system that cannot be avoided, we will extend cover free of charge until you can reasonably finish that journey. 0000148590 00000 n Eurostar cancellation fees MoneySavingExpert Forum For customers outside the UK, call 44 (0)1233 617 575. Exchange or cancellation of Business Premier tickets for travel to or from the Netherlands is only possible before your scheduled departure time. Do Naples-Milan trains change direction at Roma Termini? 0000179126 00000 n 0000200879 00000 n Eurostar International Limited assumes no responsibility whatsoever for the accuracy, timely delivery, security or privacy of any transmission made via the internet involving persons or computers systems beyond its control including credit card or other personal information. Eurostar shall not be liable for any costs, claims, damages or loss occasioned by any failure, however caused, to fulfil the terms of this promotion. 6.2 This agreement shall be governed by English law and the parties hereby irrecoverably submit to the exclusive jurisdiction of the English Courts. We will not amend these Conditions of Carriage with retroactive effect following your date of travel. When booking your journey you shall ensure that you allow sufficient time for any such transfer to comply with the Eurostar ticket gate time limit in accordance with clause 18. Please check your confirmation email for your hotel's cancellation policy. 2. 0000198664 00000 n You then DON'T need to take out any additional insurance for specific parts of the journey, it will already be covered. 0000264963 00000 n 0000217137 00000 n It's never good buying cancelation policy from the party who actually supplies your tickets. 0000157182 00000 n *Terms and conditionsapply, Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-96702029', '');}, 'log_autolink_impression');airplane - very unlikely of course but also hugely expensive. 57. We will provide you with a response to your complaint no later than three (3) months of the date of the complaint. You accept that we may modify these restrictions from time to time. 0000138835 00000 n 0000056968 00000 n Youll enjoy all the protection of cancellation, delay and luggage insurance, plus extra coverage in case of a medical emergency or if you need to return home early. All plans come with COVID-19 and epidemic coverage if a diagnosis forces you to cancel, interrupt, or seek medical care on your trip. Click here if your service is cancelled and you need further info including how to request a refund. We can only consider claims made if you provide reasonable supporting evidence of an error. This information will be stored in a central database, controlled by our administrative staff and will be accessible electronically. 0000136296 00000 n Exchanges and refunds | Eurostar Their no-fuss claims process makes it simple to get reimbursed you can submit online in just minutes, or by phone or email. Registered office: Times House, Bravingtons Walk, London N1 9AW England; No:02462001; VAT Number GB 991 292 001. . Eurostars Access Rules, information on how to get in touch with the Contact Centre and other travel information for disabled passengers are published on our website:www.eurostar.com. 0000335152 00000 n TM. 15. You can reach them by calling the, Write to: Allianz Global Assistance Travel Insurance Claims Department, PO Box 451, Feltham, TW13 9EE or. You are travelling abroad. 0000147686 00000 n 0000247421 00000 n Cancellation, Delay and Luggage Insurance. Claim for meals, accommodation and other covered expenses if you experience unexpected delays. 0000139902 00000 n 0000187154 00000 n 0000170064 00000 n 0000071676 00000 n 0000176739 00000 n
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eurostar cancellation insurance 2023