Rob holds a Bachelor of Commerce (Economics) from the University of Melbourne and a Master of Business Administration from the Kellogg School of Management at Northwestern University in the USA. Qantas organizational structure follows a corporate governance framework, which is taken care explicitly by its board of directors who assure a three step application of shareholder value. - Jetstar's organizational structure - What type of Structure does Jetstar have as a business? Orgnaisational Structure at Jetstar Airlines Jetstar Airlines is existing in the Asia Pacific region through association and partnership with various other companies operating in different countries. He has more than 35 years experience in the aviation industry across regional, domestic and international operations in both the premium and low cost carrier sectors. Since 2018 she has also been on the board of the Great Barrier Reef Foundation. There is, of course, a primary leader - the director. He is also a Director of a number of controlled entities of the Qantas Group. Earlier, she served as a Director of Commonwealth Bank of Australia, Lion Nathan Limited and Data Advantage Limited. BSc, MSc, MA, FRAeS, FTSE | Chief Executive Officer and Managing Director Age: 56. Her portfolio includes Group Finance, Group Procurement, Treasury, Investor Relations, Mergers and Acquisitions, Internal Audit and Qantas Superannuation. If you need assistance with writing your assignment, our professional assignment writing service is here to help! Mr Goyder was the Managing Director and CEO of Wesfarmers Limited from July 2005 to November 2017. Dedicated to your worth and value as a human being! has 70 executives and 5 subsidiaries +61 296 913 636; Add an executive. He is accountable to lead a number of teams which are further responsible for handling legal, governance, compliance and business integrity matters. Transformational leaders are the ones inspire change and innovation. Jetstar Asia Airways, based in Singapore and managed by Newstar Holdings, majority-owned by Singapore company Westbrook Investments (51 per cent), with the Qantas Group holding the remaining 49 per cent. Delete or Cancel . - Include a relevant passage (direct quotation) from the Jetstar case study with formal referencing of the case study REFER TO: The carrier within a carrier strategy: An analysis of Jetstar pp. The carrier-within-a-carrier strategy: An analysis of Jetstar The hard model of HRM focus more on task and monitoring and control are important part of the management process. His broad experience includes the names of some highly reputed organisations such as Tiger Airways Australia, Virgin Australia and Air New Zealand. 4.4. ), Clegg, S. R., Kornberger, M. and Pitsis, T. (2015). Ms Hutchinson was awarded a Companion of the Order of Australia (AC) in 2020 in recognition of her service to business, tertiary education and scientific research, and for her philanthropic endeavours to address social disadvantage. He is the man who has received the award The companion of the order of Australia, the highest honour for his services to the mankind, aviation sector, gender equality and community. It also minimizes costs through operational efficiency by allowing freestyle seating and a thirty-minute flight close out to get the maximum efficiency of aircraft and labour by optimising efficiency in check-in and boarding. These information does not align with Jetstars value for wellbeing of their employees as they mention on their website. It has not only promoted innovation but has also inculcated the spirit of righteousness in all its employees. Business class passengers enjoy wide comfy leather seats in a separate cabin and inclusions such as meals, entertainment and comfort packs along with seat selection and additional baggage. It is because of her great services to the business world which she has been offering for over 30 years, by taking up different roles in the finance sector, and for her fundraising initiatives for cultural, medical and social medical organizations that she was awarded a Member of the Order of Australia (AM) in 2007. Further, there have been many feathers added to his cap such as being a member of the Board of Governors of the International Air Transport Association and a Director of the Business Council of Australia. He is a member of the ACC General Counsel Advisory Board, and ACC Australias GC100 and Advocacy Network. On 27 February 2023, Qantas announced changes to the Group Management Committee, as the national carrier moves into a new phase of growth and renewal. Serving as the Chief Executive Officer at Qantas Loyalty since 2018, Olivia Wirth has actually been an integral part of the QANTAS group from 2009. Jetstar case study - Australian Academic Writers Alan Joyce is an Irish by birth and he has taken educational degrees from the Dublin Institute of Technology and Trinity College, Dublin. One of the effective organisational structures for cost cutting is Geographic structure where the employees are grouped into different geographic regions to fulfil the customers needs in different geographic locations. These papers are intended to be used only for research and reference purpose only), Copyright 2015 - 2021 Assignmenthelp4me.com 34 Becharry Road, Blacktown NSW 2148, Sydney, Australia, A glimpse of Qantas organisational structure, Alan Joyce - A man of perfections, management and empathy. Along with providing high class services to its customers at the Aviation sector, the company also sustains transparency of information between its employees. He is Chair of the Nominations Committee. Ranging from his efforts to provide comfort and empathy to his customers, Joyce has been well accepted by the members of the Qantas group. Barbara Ward was appointed to the Qantas Board in June 2008. The Jetstar group in totality provides a count of over 4000 flights per week to over 75 destinations spread across 17 countries. He is an esteemed member of the remuneration committee and the Safety, Health, Environment and Security Committee. The board has formed a charter and works in accordance to the rules and regulations being framed and documented in a written piece mentioned on the companys website. Send Assignment task file through Whatsapp. An Analysis of Jetstar's Business Strategy Introduction Launched just 8 years ago, today, the Jetstar Group consists of a network of value-based air carriers that deliver high quality air passenger services for budget-minded travelers across Australia, New Zealand and the Asia Pacific region. Clegg, Kornberger and Pitsis (2015) mentions when the organisations strategic goals align with human resource strategies, the overall performance of the organisation improves including increasing human productivity and higher financial results. At both Qantas and Ansett, he led the network planning, schedules planning and network strategy functions. From 1939-1945, the company served as a front-line airline and continued its operations during the world war, and played a significantly important role in the evacuation and transportation of passengers. In the earlier phase of her professional life, she shouldered various professional roles such as being the Managing Director of various Ericsson entities, the Director of Australian Foundation Investment Company and a member of the ASIC Directory Advisory Panel. Jetstar aims to have the lowest fares on all the routes it operates and backs every fare with a Price Beat Guarantee. According to Harvard and Michigan models, there are two characteristics of HRM: soft model of HRM and hard model of HRM. Move Japan M. Move Japan N. Move The functional structure, shown in Exhibit 4.7, is among the earliest and most used organizational designs. During her almost 20 years with the Qantas Group, Stephanie has led teams across both operational and commercial areas of the organisation, from crewing to marketing, loyalty and product design. When you start our intensive development program you hit the ground running, then Our vision is to make the world more accessible. He is Chair of the Safety, Health, Environment and Security Committee,and a member of the Nominations Committee. Jetstar Pacific Airlines, BRN: 0301103030, Best Low-Cost Airline -Australia/Pacific 2017, 2016, 2015, 2014, 2013, 2012, 2011 (Skytrax), Best Low Cost Carrier - Asia/Pacific 2014 (AirlineRatings.com), Partner of the Year 2012 (Changi Airline Awards), Top 5 Airlines by Absolute Growth in Cargo Carriage 2012(Changi Airline Awards), Best International Budget Airline 2011 (About.com Readers Choice Award), Best Low-Cost Airline - Australasia 2009 (Skytrax), Top 5 Carriers for Passenger Growth 2009 (Changi Airline Awards), Low-Cost Carrier of the Year 2008, 2007 (CAPA), Best Low-Cost Airline - Asia Pacific 2008 (Budgie$), Best Low-Cost Airline - Worldwide 2007 (Skytrax), Best Cabin Crew - Australia and New Zealand 2007 (Skytrax), Operational Excellence 2007 (Airline Business), Top 10 Airlines by Passenger Carriage - 2014, 2013,2012, 2011, 2010, 2009, 2008,2007 (Changi Airline Awards), Best Low-cost Carrier 2014, 2013,2010 (AsiaOne Peoples Choice Award), Platinum Award - Foreign Airline Category 2014 (KLMayorTourism Awards), Foreign Airline of The Year by Sector - South East Asia 2013 (KLIA Awards), Largest Growth in Passenger Traffic from Singapore 2011 (Changi Airline Awards), Best Brand Experience Low Cost Airline in 2008 (Ad Asia Magazine), Best Asia Low Cost Carrier 2006-2007 (Changi Airline Awards), Best Low Cost Airline - Asia and South East Asia 2006 (Skytrax), Low Cost Airline of the Year Merit Award 2006(CAPA), Best Budget Airline of the Year 2006 (TTG Travel Awards), Vietnams most popular e-commerce website 2008. In the three years prior to joining Jetstar, Stephanie was the Qantas Groups Chief Customer Officer where she was responsible for all aspects of the customer experience and strategy across the Group including digital, lounges, the inflight experience, and customer care. (Jetstar 2019) This type of culture fall into the category of involvement culture but at the same time, Jetstar is using adaptability culture to respond the fast-changing environment by encouraging team members to utilize their different skills and experience and be innovative and adventurous. He started his career with Aer Lingus and worked there at various positions for 8 long years. Andrew Finch joined Qantas in 2012 and is the Qantas Groups General Counsel and Group Executive, Office of the CEO, as well as Company Secretary. Jetstars mission is to offer low fares to enable more people to fly to more places, more often. A subsidiary of Qantas, Jetstar has made a name for itself and is highly popular in the value based markets due to its low costing fares and frequency of leisure flight services. Best Perceived Value -Domestic Transportation Category 2014, 2013 (Japanese Customer Satisfaction IndexSurvey). The clear cut strategy of Qantas focuses on the overall development of the company. Do you have a 2:1 degree or higher? Commissioner of Japan Tourism Agency Registered Travel Agency No. 4.3 Upon receipt of acknowledgement of successful registration and the Code, the Corporate may make bookings through the Jetstar Site by using the Booking Facility, subject to the limitations set out in these Conditions. These subsidiary airlines are run by their own regional CEOs and Gareth Even is the CEO of the whole Jetstar group. (Clegg, Kornberger & Pitsis 2015 p.165) According to Michael Porter, the common organisational requirements for overall cost leadership in HRM should be tight cost control, frequent and detailed control reports, structured organisation and responsibilities and incentives based on meeting strict quantitative targets. Before that, he spent over 15 years in leadership positions with Aer Lingus, Ansett andQantas. Since we launched in Australia in 2004, weve carried more than 250 million passengers. She has been a constant source of inspiration for all her team members and has time and again spilled her magic of her words and intelligence over her team members and customers. The Jetstar Group is one of the largest low-cost airline groupsin the Asia Pacific by revenue and has flown more than 300 million passengers since it launched in 2004. An independent air freight service business, which is believed to be the largest in Australia, Qantas Freight ships over 4000 items of air freight to more than 500 global destinations daily. Jacqueline Hey is a member of the Audit Committee and was appointed to the Qantas Board in August 2013. Before Qantas, Andrew was Senior Vice President Public, International, Industry, Environment Affairs at Emirates, based in Dubai and was a key architect in the Qantas Emirates alliance that launched in 2013. Our academic experts are ready and waiting to assist with any writing project you may have. Passengers of Australian low-cost airline Jetstar can now book seats on IndiGo flights as an interline agreement between the carriers went live on Wednesday, according to a statement. The leadership of QANTAS has been highly recognised and valued in the business world. Between June 2009 and October 2021, Mr Joyce was a Member of the International Air Transport Associations Board of Governors, having served as Chairman from 2012 to 2013. A flat structure is an organisational structure with only a few layers of management. Since we launched in Australia in 2004, weve carried more than 250 million passengers. Jetstar customers only pay for what they need. Markus holds an MBA from Australian Graduate School of Management and a Master of Science in Industrial Engineering and Management from University of Linkoping, Sweden. It was from the two prestigious Universities namely- the University of Sydney and The Oxford University that he gained his academic qualifications and got himself ready to serve the world. He works closely with his managers at his Melbourne office where he moves around his desk and sit with different teams showing his support and providing energy to motivate them at the same time which is also a high relationship task behaviour. Jetstar Asia Airways, based in Singapore and managed by Newstar Holdings, majority-owned by Singapore company Westbrook Investments (51 per cent), with the Qantas Group holding the remaining 49 per cent. Jetstar Regional Services Pte Ltd, BRN: 201229688K. Take your travel to the next level with Jetstar Business Class. A Tuesday evening. On Jetstar Asias short haul flightsa variety of snacks, beverages, hot meals, comfort items and duty free goods are available for purchase. The aim of the essay is for you to develop an argument and assess how Jetstar leadership approach, organisational culture, Belinda Hutchinson is a member of the Audit Committee and the Safety, Health, Environment and Security Committee and was appointed to the Qatar Board in August 2018. CEOs of the Jetstar network of airlines are:Barathan Pasupathi (Jetstar Asia), Masaru Kataoka (Jetstar Japan). Alan Joyce was appointed Chief Executive Officer and Managing Director of Qantas in November 2008. Michael LEstrange was appointed to the Qantas Board in April 2016. They bring independence, accountability and judgement to the Board's deliberations to ensure maximum benefit to shareholders, customers, suppliers, employees, government regulators and members of the community where Qantas operates. In 2000, he got the fortunate opportunity to join QANTAS as the head of network planning and strategic functions. His career includes several management and executive roles in Hong Kong, the UK, Italy, Japan, Canada, the Philippines and Australia before serving in the role ofChief Executive Officer from 2007 to 2011. About us | Qantas US 7 Types of Organizational Structures +Examples, Key Elements As of July 2021 the Jetstar Group fleet consists of 94aircraft. The literature review discusses the limited number of studies of the carrier-within-a-carrier (CWC)or "airline-within-an-airline" (AWA)approach, in which researchers have identified the difficulties involved in establishing two separate airlines on different business platforms that share the . It was in the year 2003 that he became the CEO of Jetstar Airways, which happens to be a subsidiary of Qantas Airways, before taking the role of the CEO of Qantas, in 2008. (Harvey & Turnbull 2010) Compare to Qantas, full service carrier, rewardswould be lower in Jetstar, the low-cost carrier, such as extended working hours, less basic pay and fewer vacation and leave arrangements. At a minimum, your org structure should include employees' titles and basic hierarchies. The categories for the same range from travel to retail, financial services to health and well being and other food, wine and small scale businesses. Its services range from destination promotions, holiday packages, event packages including stage shows and sports events, code share services and packaging for airlines other than Qantas group, under the name Viva. Jetstar is an auxiliary of Qantas which was created to respond to the threats of competition from other low-cost airways. It is with the commencement of such a working atmosphere that organisations can learn to produce high profits along with earning the trust and confidence of its employees. The prime purpose of Qantas is to serve its customers with high quality service and to become the first choice of its each customer in whichever field it serves. Not only has the company established its mark in the business of transportation of passengers and air freight, the organisation also deals into a number of subsidiaries, which are listed below. BEc, FCA, FAICD| Independent Non-Executive Director Age: 69. Commissioner of Japan Tourism Agency Registered Travel Agency No. We encourage all our team members to use their different perspectives, talents, skills and experience. We've received widespread press coverage since 2003, Your UKEssays purchase is secure and we're rated 4.4/5 on reviews.io. He has gained significant 20 years of experience in communication and marketing. The Jetstar Group has access to these aircraft to facilitate its growth. It determines the place and the role of each employee in the business, and is key to organizational development. John Gissing was appointed as Group Executive, Associated Airlines and Services in March 2015. In fact, this was the time when the company showed great progress in terms of service expansion and made a name for themselves in the world. It is yet another entity wholly owned by the group of Qantas. Jetstar Airways' Marketing Strategy Implementation Report Jetstar expects to take delivery ofits first A320neo in the second half of2016. Jetstar's new loyalty program in Singapore was live on Jetstar.com. The Qantas Board of Directors is responsible for confirming that Qantas has an appropriate corporate governance framework to ensure the creation, protection and enhancement of shareholder value. Thus, it is extremely important for every leader to adopt an attitude which is helpful and motivating as well. Any opinions, findings, conclusions or recommendations expressed in this material are those of the authors and do not necessarily reflect the views of UKEssays.com. QANTAS was formed in 1920 in Queensland and in 2020 it celebrates its completion of 100 years of continuous service of safety and precision. There were times when QANTAS was about to doom, but with the guidance and leadership of Alan Joyce, QANTAS, is today shining as the brightest star in the Australian economy. An organizational structure allows companies to shape their business model according to several criteria (like products, segments, geography, and so on) that would enable information to flow through the organizational layers for better decision-making, cultural development, and goal alignment across employees, managers, and executives. Prior to that, he was Executive Director of the Menzies Research Centre. The board of the Qantas management structure is headed by a 10-member board committee of which Richard Goyder is the chairman and Alan Joyce is the CEO of Qantas Airlines. Bamber, GJ, Lansbury, RD, Rainthorpe, K & Yazbeck, C 2006,Low-cost airlines product and labor market strategic choices: Australian perspectives. We pay respect to Elders past, present and emerging. Project-based. An Analysis of Jetstar's Business Strategy - 2203 Words | Bartleby Ms Hey is Chair of Bendigo and Adelaide Bank Limited and a Director of the Commonwealth Superannuation Corporation. Good leadership is one of the most important key factors to determine the success and future of the organisation. It covers this business with a fleet count of more than 120 jet aircrafts. *You can also browse our support articles here >. We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. Mr Sampson was Executive Chairman ofthe Leo Burnett Group from September 2015 to January 2017, and National Chief Executive Officer from 2008 to 2015. Relationship behaviour is the extent to which the leader engages in communication with the followers by means of listening, providing personal encouragement, recognition, and coaching. This includes the Groups 2050 net zero emission plan one of the first of any airline worldwide and our program for waste and plastic eradication. We're here to answer any questions you have about our services. 3. He joined the Qantas Group in 2013 and has held a number of roles including Chief Operating Officer for Qantas and Executive Director at Jetstar Japan. Prior to Qantas, Olivia had held senior executive roles for a number of organisations including lobby group, the Tourism and Transport Forum and the Australian Tourist Commission. For full details see our News RoomOpens external site in a new window. Chief Executive Officer, Qantas Domestic and International. Throughout his journey as a CEO with Qantas group, he has seen a number of ups and downs. Business Class | Jetstar Todd Sampson was appointed to the Qantas Board in February 2015. Qantas belongs to Oneworld, which is the world's biggest airline company which assures high quality.of service at every step. The leadership style of Alan Joyce has always been the talk of the town. They do all the necessary and critical management functions such as role clarification and task requirements and they know how to allocate and provide rewards and punishment. He was born in a service class family and is known to be a very down to earth person. Further in 1995, the company listed on Australian stock exchange for the first time. He has served as the Executive Chairman of the Leo Burnett Group and Director of Fairfax Media Limited. QANTAS has made a name for itself in the aviation industry, not only in Australia but in the entire world with its world class flying facilities. Org Chart Jetstar - The Official Board Jetstar Print or download Board N-1 N-2 CEO Stephanie Tully Customer @ Qantas Airways Move CFO Mark Dal Pra Move COO, ANZ Matt Fanzi Move Customer & Sales A. He is also a Non-Executive member of Bombardier Inc. It mostly gives the credit of its success to its fellow Australians, who have helped the company achieve greater heights in its rollercoaster ride of success. Customers can choose between two types of fares Economy or Business (on selected international flights). Executive biographies QANTAS has made a name for itself in the aviation industry, not only in Australia but in the entire world with its world class flying facilities.
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