Fast and chaotically means not profitably. Not only do you folks publish a lot but you have a lot of presentations. Its a little bit different and 100% commercial. With 9,000 employees, what things can keep you up at night?. Down there in PR, Paul, you've got Oliver and Ive got Presto-X in my neck of the woods here in Texas, Ehrlich, Western Star tech Anderson and Rentokil umbrella over that. John has a diverse business background, with extensive sales, marketing and business strategy experience. Are we thinking the regular suspects are going to do a little bit more? Its easy to get into that trap., If you're creative, you're dynamic, and you have a bias towards action, you start thinking about solutions without the why. My head of marketing lives in Nashville. There's a lot of them. He's a guy that's been around for over 35 years. Finally, the one that we all know but we sometimes forget is 1% improvement in customer retention is 1% organic growth. Paul Giannamore: One of the most important things about growing the firm is a division of labor and that coordinating mechanism and having those different baskets of expertise. Rentokil retained those names based on regions or localities? I think about that all the time. Si vous continuez voir ce John Myers's Email & Phone - President and CEO, Rentokil North America I'm happy you stopped in to chat with us., John Myers: Thank you for that. We're trying to diversify the way we look today like most companies, which are mostly white men. They're not taking ride alongs with technicians at random intervals. You calculate all that, but it's getting down in the minutiae is a pain in the rump to collect but I'd like it, Patrick, it's a good idea to explore revenue per mile. If I go to the top twenty and they're not getting it, we're toast., John Myers: I don't do any surprise stuff., Patrick Baldwin: I wonder if you could hire me out to do some ride alongs with a microphone and put me in the truck. If you have someone in your organization that you trust and are passionate about something and you know it's not going to blow up the company, you're smart to listen to those folks.. Eventually, you have to sell it through the organization so that the strategy becomes the organization's strategy rather than mine., John Myers: They said, It seems like you're a pretty decent sales guy in Ohio. If he's not ready, if it terrifies him, if he goes home and he thinks, My career is over because I was a doofus, I don't want any of those things. The pillar scores are Audit: 1; Board: 2; Shareholder Rights: 1; Compensation: 5. I'm not taking this from the standpoint of like, What do acquirers look for in regard to targets to make an acquisition? How would you think about that business from the CEOs perspective if you're running the $5 million shop? When I look at companies Rentokil and Anticimex, I start to think about the fact that both of them provide a lot of upward mobility for sellers people., Patrick Baldwin: That makes sense. Which one would you like?, Paul Giannamore: I know which one you took. I don't know a lot about Rentokil outside of Brandon Ho and a couple of interactions around town., Paul Giannamore: John was a great guest. Road routes are probably six times a year. How does John talk about their relationship between flagship Rentokil NA and HQ in London? Its like, I didn't know that was a problem. Whether it's a government regulatory agency or a third party now sues Rentokil and says, Rentokil, you've got this environmental issue. It's not Rentokils issue. They still work for us. In the brief conversation that I had coffee with him, we discussed his KPI dashboard, things that he looked at as the CEO of Rentokil.. I don't know if there are certain KPIs that bring red flags and haunt you at night. Were fear-of-failure guys. He used to work for Vic at Ehrlich. It's an important factor. Working at Rentokil North America | Glassdoor Their paychecks, uniforms, signs, and trucks. Paul Giannamore: You leave Cintas. You need to keep all the people. an. One of the things that I wanted to talk to you about is, is John Myers the person and John Myers the manager? Rentokil North America Interviews Experience Positive 57% Negative 29% Neutral 14% Getting an Interview Applied online 41% Employee Referral 18% Staffing Agency 18% Difficulty 2.9 Average Hard Average Easy Jul 5, 2022 Director, Client Delivery Interview Anonymous Employee in United States No Offer Neutral Experience Average Interview Interview They were the keystones of our business., Paul Giannamore: Hes a lovable guy. We all know about that. The one next to the one we serviced. You might not like pizza parlors but if it's right next to the school, it might be the right answer to that question in some markets. Korn Ferry called and I took the call and they described Rentokil. Every job is posted and we're happy to have people move around., Patrick Baldwin: Are you looking for that from people that are flexible and where they move?, John Myers: I'm a dinosaur in that. Ep 30 - John Myers, CEO of $1.5 Billion Rentokil North America For more than twelve years, John Myers, Rentokil North America CEO, has scaled a regional pest control business into a national empire. Paul Giannamore: When I think through it, between MCS, VDA, and all the other deals I've ever done, I spent hundreds and millions of dollars of transactions with Rentokil over the years. I won't get into the name of the company. On the factory floor, I would walk the floor and I'd say, Bob, have you been on your break? He'd say no and I'd say, Its time to take your break. Out there in the field, our folks are pretty dedicated to the task at hand. With that in mind, it didn't go as well as we should have., The good news is Chuck, Mike, Perry agreed with what we were doing. You grew up in Connecticut. I then did the interim between American National Can and Cintas. Anything that you heard on the street or anything that you can talk about? Paul Giannamore: That's a great point that you picked up on from a mathematical perspective on the surface. When you're sitting down with a seller, the sellers are worried about his people and the people are worried about losing their jobs but you're in the service business and it's done by people. Are those discussions you have with your managers? John describes the nuanced difference between success and excellence as his company has grown. Take care, everybody.. Similar to Episode 17, Paul engages with John as if he was a $5 million pest control business CEO. It offers a range of pest control services for rodents, and flying and crawling insects, as well as other forms of wildlife management for commercial customers. If mommy and daddy are happy, they're going to be happy.. I remember that he was big on being number one in a sector and you're number three and I love the underdog story. Its 0.1% or something like that. Are there things that you've witnessed where Rentokil is handling due diligence differently or did they think about it differently? All I do is work in this zip code. It's because they weren't a culture fit.. Rentokil Initial plc was founded in 1903 and is headquartered in Crawley, the United Kingdom. John Myers is a Managing Director, North America of Rentokil Initial PLC. One of the things that we did is we tracked every single customer that came into that business and tracked their duration. Around the edges, it's helpful but that's not something that you would use to choose Rentokil versus any other acquirer necessarily. I said, It's black. With facts, they've allowed me to change my mind. If you need more lookups, subscriptions start at $39 USD/month. They don't need to be the face of their company. It'll be good for my mental side of the business and my development side of the business capabilities. You deal with this stuff too as all acquirers do.. There was a road fatality with one of the technicians. For over 80 years, professional, reliable and effective service has been Rentokil Steritech North America's mission. He's fundamentally important to your organization. Every time you can do a little bit better in that portion of the total eight hours, you're going to make more revenue. I was young and in my late twenties at that time. As an outsider looking in, how would you describe Rentokil culture? I'm going to win the job because Im the best in that role. The feedback we were getting was they wanted to move faster. When I talk to kids that are looking for jobs at a college, I say, Seriously, these are the two things. Prior to that, he was President and Chief Executive at BioQuest LLC. Youve got to have your A-game every day. This is his second major share sale in 12 months. I show up in the room and I'm asking him questions about how we're running the business and why. Some other day.. I grew up in that era where you had hallway conversations. It means something in an organization., Patrick, I've talked about this on The Buzz before. You buy a company that increases your route density, then you distribute the territories accordingly so people aren't spider webbing all over the place. Patrick Baldwin: I don't know as much about Rentokil as you. Go to California and go into a couple of different counties. It was great. Vic and I would argue about whether that's the right thing or whether every truck should have a local telephone number on the side of the trucks so they knew you were from Shamokin, Wilkes-Barre, or Allentown. He had some subject matter experts that he pulled on. I kid you not, there are signs so we can pull out quickly in case there's a gunfight in the parking lot at Walgreens. Rentokil North America managing director John Myers picked this environment to sell 250,000 shares in the company, for 1.2m. Rentokil North America boss offloads 1.2m in shares Patrick didn't fail to ask John about brand equity. What I found was we were limiting our search capabilities to those that were in that geography., My head of HR lives in DC. The second thing is we're in growth mode. Of course, after you've been on the job a little bit, you're always a little bit smarter. Patrick Baldwin: Got you. Don't worry. You mentioned Jack Welch earlier. Im around Thursday and Friday., The new customer, though, calls up, You were out here a month ago. At that point in time, you do what you learned from Scott Stevenson. Wenn There's continuity and discussion. They're supposed to be special shoes that reduce the chances of slips, trips, and falls. We were getting feedback from the Allgood leadership team that the uncertainty of their future role was becoming debilitating, which is pretty unusual. The average Rentokil Initial salary ranges from approximately $25,000 per year for Horticulturist to $100,001 per year for Senior Financial Analyst. That means 99% are doing it perfectly. How do you do it? What does that strategy look like?, John Myers: There are a couple of things that come to mind. We're like, That was amazing. In the back of our minds, we're going, Next time, I'm not doing it like that. We did an all-nighter. You brought up MCS, VDCI, VDA, and Solitude. What Ive always said is if you've got a travel job, youve got to be willing to travel. If money and terms were equal, I want to know, how would you describe Rentokil in comparison to other strategic buyers? Something went wrong while submitting the form. Early on, they were figuring out the way to get to $10 million revenue inside Reading, the small middle of nowhere, like, We need to get to a significant scale in this finite area before we start. He said, One of the best decisions that we made is to focus a lot of our efforts in a small area to own market share. What thoughts go into your mind when you think about density, market share, and running your business? All these guys are working together in a tightly choreographed process.. John Myers - President and CEO - North America - Rentokil Initial We haven't broken that code. One of the town hall questions they say to me is, Tell me about the next big deal. Of course, I say, I can't because it's confidential. I always say to them, This is how we think about acquisitions, they have to be for sale. It's okay that you talk to someone that's not for sale but until they're ready to sell, there's no sense in asking for the business., It's like if you're walking on a beach and every time you walk on the beach, you look at the white house that you've always wanted. That doesn't happen as much. We all learned this lesson. The differentiators aren't in those elements. For so long, they were doing $25 million in revenue year in and year out in North America so they buy Ehrlich, Western, and the list goes on. Patrick Baldwin: Paul, have a great week. John Myers, CEO of Rentokil North America: On Growing a $1.5 Billion Pest Control Business: With Patrick Baldwin, Paul Giannamore. It bounced around a little bit. That's an entirely separate episode on customer retention measurements. Advertisements. They bought more Ford vehicles than any other entity on the planet. John Myers: You spent some time in Philly. He is a graduate of the University of Vermont where he earned a Bachelors degree in Business Administration. Lo and behold, years later, hes still helping me out. We did the restructuring before we built the level of trust that you need for people to trust you that this is all going to be in their best interest. There was a little place in my resume. Why do you get out there and spend time with these customers? Rentokil North America is an M&A machine and they have a choreographed process. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. The company also provides hygiene services, including the provision and maintenance of products, such as soap and hand sanitizer dispensers, hand dryers, air care and purification, cubicle and surface sanitizers, feminine hygiene units, toilet paper dispensers, and floor protection mats. My limitations for Presto-X is we had a couple of clients that needed some commodity fume and they developed a relationship where we could call them and send out some commodity fume. Once again, a big transition. Was it the Cintas interview that made you say what you said, which is to choose the right boss and the right firm over the title and the money? Was Vic Hammel at the helm at the time?, Paul Giannamore: Vic stuck around. Perry Tindall used to work for us. enva un correo electrnico a That was when I learned that lesson. Si continas viendo este mensaje, Is it because their first day at the job was horrible? How the hell do you run a business with 9,000 employees? I bet you dont think about that often. Paul Giannamore: Are you saying that hes doing a shabby job, Patrick? We started to build out the structure., We never move quickly on that because there's the stuff you don't know, operating systems, branding, strategy, and all that stuff. Nous sommes dsols pour la gne occasionne. Paul Giannamore: They come over to learn the right way to do things. Paul, have you ever looked at revenue per mile? He's not looking for them to be done in 15 months even, let alone 15 minutes., When I was brand new in my job, I thought an assignment was you had to fix this right away. Vic Hammel knew more about this business than anywhere close that I knew but he also has strong opinions. A marketplace is probably growing 4.5% to 5% every year. John Myers, CEO of Rentokil North America - Pest Daily Does it make sense for Rentokil to rebrand Western in California whose business has been around since 1913 to Ehrlich? Most of us know that people don't quit for other jobs for a small amount of money. As a result, I'm always worried about whether we're doing it the legal way with 9,000 employees. Someone's going to call up and say, I've got blank. No kidding. Let's shut this piece of equipment down and change out the tool or whatever that thing is., What $1 million, $2 million, $5 million companies have to do out there is they have to provide these training mechanisms to allow people to do the right thing when no one's around. It was a big impetus for them to sell Killingsworth. Is it different? I have nothing but respect for those guys. Its 2020 now and everyone's remote working. Currency in USD, Chief Marketing, Innovation & Strategy Officer, Managing Director of UK & Sub-Saharan Africa, Rentokil Initial plcs ISS Governance QualityScore as of. We now have a set of rules. Let's debate the heck out of it. In this COVID world, I'm thinking about PPE a lot. Amongst all the other stuff that we could be working on, why are we doing it now? For more than twelve years, John Myers, Rentokil North America CEO, has scaled a regional pest control business into a national empire. Paul Giannamore: You talking makes me think about something. If you're doing a job and you feel you're not doing it well, it's not satisfying and engaging. It's easy for me to have a problem or there's an extra service or someone's got whatever. I'm not saying he was chummy. The other thing is you look at low route density markets and put a sales rep in there and spend some marketing to build up the territories. When I ride with one of our specialists, immediately on the first 30 minutes, How's it going? Good. How long have you had this truck? A year. One-word answers. Its a great idea, they said. I wonder, staying with ride Aaongs, they've cherry-picked it sounds like. Paul Giannamore: Especially the way that Rentokil North America has grown. We didn't call some guy to do it. That's why early in his career he decided it was important to head back to school to earn his MBA. All I can tell you is learn and grow type mode with us. I've been wanting to talk to you about X, Y, and Z. I could tell if you were having a good day or bad day and all those things that allow you to be better at your job. The other thing, Patrick, is this job is a lonely job with the people reporting to you. I'm an incredible brochure writer. We're not celebrating it when we save a customer. John Myers Net Worth (2023) | wallmine In other areas of Europe, you get the middle finger. message, contactez-nous l'adresse Patrick Baldwin: I didn't mean to bring it up. You say, I noticed you're not using the handheld. That doesn't work. They'll tell you that. Rentokil Initial plc: New Leadership Team That drives what I work on. John Myers: I worry about 2 or 3 things all the time like a safety issue. Not that the other ones don't but I always felt Rentokil was transparent. We've all got DNG sprayers. That's a dangerous place to be. I learned a lot about negotiating multi-year deals with large capital spends to justify it. He's pragmatic enough to know that what he didn't want to do is blow up the business. That's pest control and that's what we're growing, particularly in North America. Rentokil Initial Plc executives and other stock owners filed with the SEC include: Track performance, allocation, dividends, and risks, Annotate, download XLSX & look up similar tables, Filter, compare, and track coins & tokens, Stocks and cryptocurrency portfolio tracker.
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