Claim your profile to access Trustpilots free business tools and connect with customers. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Thank you again Isaiah! I was recently at the Visionworks in San Tan and had the best experience. All the franchisees are limited by the corporate control/oversight. I would rate their business as a -1 star if I can. Now they send them to the lab with a rush on them and Monday will be the two weeks again, the online progress still shows "making", so I'm assuming I will not have them again in two weeks. So I went in to get my glasses and contacts, I did the exam and they were trying to pressure me into everything they offered but I didn't want that. Disappointed. NBA Store Returns PolicyWhat Items Are Refundable? I informed the store immediately they suggested I borrow the glasses provided and they would have my desired glasses in within days. I find this behavior unacceptable. Visionworks is part of the My experience at visionworks is terrible, they have no education to treat people and to get a refund you have to wait for my money for 30 days, they are not improfecions. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. File a complaint. I ordered two pair of glasses. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! TIA. If you have any problem or dissatisfaction with your new glasses, you will be allowed to return them up to 100 days after your purchase. They like their customers. They were to call me to fix an appointment which they never did. Visionworks offers a "Love What You See Guarantee" - you can return your glasses within 100 days of purchase for whatever reason. They were not clear in explaining the procedure. That an email would be sent to keep track of order. Glasses & Contact Lenses San Antonio | Visionworks Alamo Ranch The lab stalled because they lost the frames I provided. The script in the glasses was wrong. All returned items must be in new and unused condition with original tags and labels attached. I could feel the irritation as I continued to ask question regarding my purchase and return/exchange of the items.Kindest regards,****************************. They were horrible, so I left and pulled into Visionworks. Visionworks offers a Love What You See Guarantee you can return your glasses within 100 days of purchase for whatever reason. Return Policy Visionworks gives you 100 days to try out your new glasses. I have been to the eye doctor at least 40 times in my life and I have never had an experience like the one I had with ******************. LensCrafters Return Policy Refund & Exchange Policy 2023 and one set of reading glasses (cost me $294.00). 160 reviews for Visionworks, 1.9 stars: 'This is the last time myself or anyone in my family will ever go there again. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. No return phone calls, emails, voicemails. Was contacted by both their regional and corporate managers told they will talk to their people the rest is company policy and they would expedite the request to the insurance company. I picked out some more glasses that was cheaper. Do you accept Medicaid/Medicare? How long is the return window for Visionworks? How they are still in business is a complete puzzle. Insurance, Plans & Prescriptions Do you accept my vision insurance? It felt purposefully cruel, and any time I had a question, he practically shrugged it off, like I was a child. This is fraudulent activity, I am a ******* Veteran who served to protect them and all US Citizens and this is the thanks I get? I came in for an annual eye exam. Due to the disrespect given to my daughter and her 30 yr old brother they just lost quite a bit of money she will not return nor will myself or my other 3 kids. Overcharged $400 at checkout (was corrected before I left). Please make sure you include your order number so we can complete your refund. Spent over three hours just to get an eye exam. Empire Visionworks1028 Ridge Rd Ste 104, Webster, NY 14580Terrible! I called back & spoke with the ************* heard me, did the calculations & said they owed me $16. Once I finally was able to make an appointment for the three of us, we all need an appointment on the same day so we scheduled far enough out on a day I had off so that I could pay for all the glasses. Are you tired of dealing with companies and requesting refunds on your own? Top 699 Visionworks Reviews - ConsumerAffairs BBB Business Profiles may not be reproduced for sales or promotional purposes. If I could give a zero star I would. Quick question! LensCrafters has a 30-day return policy and 90 days exchange policy as well as a one-year replacement warranty. 22% of 119 complaints were resolved. Ridiculous! They have an expansive chain with 711 retail stores across the states. When you return your glasses, you can get your money back within 30 days after purchase or 90 days for prescription lenses. Seems like whomever does Visionworks lens manufacturing the past 5 years is sub-standard quality. Replacement We will send a product replacement after we have received the authorized return and completed our inspection process. I was not able to reschedule these appointments. If you are returning a product with the intention of purchasing a different product, the restocking fee will still apply. For example, if a one-year extension of the eyeglasses warranty will cost $50, and replacing a lens will cost . Unfortunately the exact frame and color was not available. I have been going to Visionworks for the past 15 years. We all intended to buy glasses. An RA number must be obtained within 30 calendar days of the date of purchase and will be valid for 14 calendar days after its issuance. And if I could find the person that hired these individuals, I would question the interviewing process. Dear BBB,I thank you for apprising us of the complaint submitted by ********************************** After reviewing the details of the complaint, a search was done for the requested frame. DAVIS VISIONWORKS - 36 Reviews - 2082 Medford Ave, Medford, New - Yelp Verification can help ensure real people write reviews about real companies. I am now being told my glasses will be available on June 14. Heres how to request a refund immediately: DoNotPay will send your refund request automatically after you complete the steps. The are incompetent and unprofessional. Why am I being punished? They reordered both missing pairs. Buy VisionWorks - Rear Observation and Backup Camera System with 7" Monitor for RVs & Trailers - Compatible with Furrion and Voyager Mounts . Dear BBB,I thank you for apprising us of the complaint submitted by ****************************** After reviewing the details of the complaint, a member of management reached out to ****** to process the refund and is sending a copy of the refund receipt. Honestly, I want my money back so I can go somewhere else because I don't trust this man at all. I was not at all impressed with the help. Defective items exchange and refund In the event that an item received was discovered to be defective upon receipt it can be replaced with the same model only without a restocking charge. Table of contents. The quality of visionworks products is terrible! We could not make two out of the three appointments scheduled because of work so when I tried to call back to reschedule I was put on hold for 15 MINUTES, no exaggeration. After waiting 5 hours to finish first visit,then waiting 4 weeks with no call back to pick up,we went in and they were there.The prescription was wrong and had to come back for another exam and wait again to get my glasses that were wrong again. They should give him some more training he def needs customer service training if he's going to be a manager. You wont have to wait in lines or on the phone for long periods because you can request a refund from the comfort of your home. State the reason for the return in the area provided on the invoice. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Has anyone returned their glasses? The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Dont worry, you will be able to successfully return the item. I called the ******************** store, on Wednesday, March 29, 2023, and informed that any vision works would honor the guarantee. Will not answer the phone. The young lady was very helpful. 160 Reviews of Visionworks.com - Sitejabber If you dont understand something, dont worry about it, simply write it down in the comments section. I was told that online appointments are teleview appointments. Where can I request not to wear a face covering? Get buying tips about Glasses Online delivered to your inbox. I recently scheduled an appointment online. Get 1 Year Warranty on Eyeglass Frames with Your VSP Benefits I am a customer/client and I have a right to approach the others but they stonewalled me. I've had extreme near-sightedness since I was in 3rd grade (I'm 45) and do not take this lightly, and have many experiences to compare it to, and that is why I am reporting him to the BBB. Visionworks Near Me | Visionworks Locations Skip to main content Reset Focus Find a Store & Book ExamStore Insurance OFF Using Insurance at Visionworks Flexible Spending Account Was calling (Eden Prairie MN spoke to a Jessica) to let them know I was going to be 8 minutes late and was told not to bother because if i was late 10 minutes I would be re-scheduled. The company guarantees you will be satisfied with your purchase, and if youre not, Visionworks offers an unconditional 30-day money-back guarantee. Read full return policy. Returning goods in-store is the most convenient option whenever you need to return a purchase. Cheap plastic, distorted vision - a total waste of money. How easy is it to get a hold of customer service at visionworks? America's Best Contacts & Eyeglasses vs. Visionworks Can You Return Prescription Glasses? I had told him I get ocular migraines and was having a slight one and he truly made it worse. Not worth the sale. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I finally found what I wanted and after $300.00+ bill with my insurance I left. Returns & Replacements You may return products purchased from HD Vision Works for a replacement or a refund, given that the requirements and procedures referred to in our return policy are fully met and followed. No one tells you what the process is or what is going on you're just told to sit in a chair.. Required fields are marked *. I replied to her that I'm still looking then she started grabbing glasses from the most expensive places and kept pushing me to get them. We do not apply a refund credit to your new purchase. They gave me a refund right away, so I have no complaints about that. Visionworks Coupons, Discounts and Promo Codes 2 Verified Coupons for April 21, 2023 CODE 40% OFF Coupon Code for 40% Off Complete Pair of Glasses expires: ongoing Used 1133 times Last Used less than a minute ago 100% Success SAVE40 Show Coupon Code CODE $45 OFF Coupon Code for $45 Off 2 or More Pairs of Glasses expires: ongoing Quality of service from sales help. Just follow the support agents instructions. I have been very patient and at this point my patience has run out. This will get you connected to a customer support agent who can help you get your return started. With a bunch of children that should be working at a movie theatre. Get kids glasses that are durable and designed to stand up to the activity of sports. I finally was walked out and told to sit at a desk and someone would be by to help this tool 30-45 minutes for another inexperienced woman to take another 30 mins to print out my prescriptions that was my old prescription. I will no longer ever go to this Visionworks, and will let others know that this is not the office you want to go to in Fayetteville, New York. Safety gear: Influence-free. Last time everything went fine I was happy with the service this experience was disgusting I took a day off out of office for a huge waste of time it was so bad and I was treated with such disrespect and no professionalism since I had not received my glasses I called again or a call from a manager. Every . On November 29, 2022 I had an appointment at Visionworks in the Bronx I ordered one set of progressives (covered by Davis Insurance.) It should have been way more than that just for the inconvenience. You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest to your location. I know visionworks has a 100 day return policy. What could go wrong???? After two weeks I checked status and it had changed to pending/delayed. Care taken to fit frames and lenses correctly. My kid wore it for a couple of days but continuously complained that it felt like going uphill or downhill nor was my kid comfortable while playing at the park wearing those glasses.So, we thought of ordering an extra pair online from a different place to see if it's similar and she immediately felt comfortable with the glasses we ordered online. Today December 26 (8 months later) I went to the store because one of the legs broke the screw and they told me that I did not get a breakage guarantee. If you believe your refund or return request was wrongfully denied, you can use the app DoNotPay to sue the company with the help of the app. This guarantee does not apply to broken or damaged glasses not consistent with ordinary wear. **** & telling him that I believe *********** location did a rush job on my exam and gave me the wrong prescription in my glasses because everytime I put these glasses on my face I get headaches. They provide eyeglass frames, lenses, and various glassware accessories. All Rights Reserved. Price paid for this product. If you purchased the product online, go to the Visionworks website and follow these directions: We believe that the information we have given has totally satisfied you and that the return procedure has gone smoothly. Most and Least Reliable Refrigerator Brands, Most Reliable Central Air-Conditioning Systems, Unlock to see our ratings and compare products side by side, Care taken to fit frames and lenses correctly. . The glasses I received were not usable. This is not right at all. Customer service I received a new pair that did exactly the same thing within 2 months time! Please fill in the requested information on our product return form, and carefully follow the instructions for return. Rating: ZERO! They have to do some digging and get back to me and then they never get back to me. Each time has been worst than the last. Don't order from Visionworks if you must have the glasses in a timely manner. May I use my FSA card at Visionworks? They worked for long-distance and reading and would have been a great backup pair. First they totally ruined up my appointment. or email me? Protect Yourself From Indoor Air Pollution, 21 Small Kitchen Appliances for $100 or Less, Do Not Sell or Share My Personal Information, Excels at removing embedded dirt from carpets. Resolved "Vision works employee scratched my lense.". Needs to seriously overhaul your pottstown location while I was there 2-3 people walked out and left. Heres a familiar situation to a lot of glasses-wearing folks: you bought the perfect pair of glasses through Visionworks, only to realize once they came in that theyre the wrong size. Victoria helped me select my glasses. Costco Optical Review: Options, Pros Cons, Is it Worth It? - Healthline I spent $929.95 on Apr 18, 2022. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We apologize for the inconvenience. Make sure the item hasnt been used or isnt damaged. Visionworks. Its location on this page may change next time you visit. I'm telling you I've been to eye outlet America's Best and visionworks took care of me properly. Five calls and 3 hours on hold to try to get more contacts and they disconnected me twice.never returned any of the calls. Tried to call General Manager and other 800 number to voice complaint but was put on long looped music/business nonsense for too long. They even went as far as falsifying the response to the better business bureau. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, I was warned by several co-workers to not deal with. I have been a customer here for along time, but not sure what has happened! Eye Questions and Answers | Visionworks After I was traded off from inexperienced employee to the next. So they told me I probably had to pick new frames, no, wait, they found them in Rochester. If you returned your glasses did you just go back in and pick new frames and do the whole process again? models like the Visionworks are rated on multiple criteria, such as those Yes Visionworks puts customer satisfaction first. Include your Name, Invoice #, and email address. At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, Exchange your pair of glasses for another one, Ask the customer support agent to start your return request process, Find the store nearest to you and click on, Visit the store to initiate your return request, Provide information about your purchase and include photos if you have any, Collect and fill out the necessary paperwork, Create a script you can use at your court hearing, Enter the amount that the company owes you, Select whether you want a demand letter or court filing forms, Describe the situation and submit any evidence you have. NO DEAL. $700 purchase with insurance. After all he would be reporting to a specif office and person but he refused. I have yet to receive my sunglasses as of Dec 30th. He was cold and unfriendly and kept everything blurry and me struggling to see the vision board, blaming the machine. VISIONWORKS - 46 Reviews - 169 Jennifer Rd, Annapolis, MD - Yelp I used insurance and paid ~$65 out of pocket. He was great!I totally had a good experience and would recommend them!! I was told they would have to be order and would be there in a couple weeks. If for some reason you are not completely satisfied with your prescription eyeglasses (frames and lenses) you may return them for a refund less a 20\% restocking fee within 30 days of the date your glasses were purchased. The item must be in new condition with no signs of wear or damage, and it must have the original tag attached. The next day without consulting me they rescheduled our appointments because they later realized they don't have an optometrist that day Even though they were supposed to have an optometrist that day. Walmart Vision Center: Services, Products, Pros & Cons - Healthline Once the CORRECT Rx was FINALIZED, an extremely rude staff member by the name of Latoya (I believe?) THE STORES NEVER ANSWER THEIR PHONES. You can't get this type of service on-line. Last updated 50 Visionworks coupon on April 30 2023 All (50) Coupons (44) Deals (6) Site Wide (4) First Order (1) New Customer (1) Recommend 65% OFF Up to 65% at Swimsuits For All Get Deal Expires:May 5, 2023 Buy one complete pair of glasses and discover a second pair free Get Code BOGO Expires:May 4, 2023 Success 80% Verified 1 day ago 40% OFF However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. What vision plans do you accept online? Extremely disappointed. It turned out, they couldn't fix the problem and we had to keep it with no exchange or refund. Phone: 800-784-7427 OR Online Chat Email: websupport@visionworks.com Fax: 210.201.8445 Shop Now Questions About Retail Stores Phone: 800-669-1183 OR Online Chat Visionworks of America, Inc. 175 E. Houston Street San Antonio, TX 78205 Find a Store Also, mentioned that the issue could be related to improper eye measurements causing the issue. Boxed items can be opened, but all packaging must be included. Horrible Horrible. I visited visionworks with two family members on at least three occasions. Find an eye doctor and schedule an eye exam at a Visionworks near you. But. that I have received emails and texts everyday since the 10th saying they were looking forward to seeing me at this appointment. Specialties: Davis Visionworks is a leading provider of eye care services, committed to providing our customers with an excellent shopping experience and high quality products and services with the best value and selection in the industry. When I see that I had received another text from Visionworks saying my last appointment was last year and to make an appointment by clicking a link. Follow. Once we have received the item (s) we will provide you with a refund. The professionalism was superb. Yes absolutely! The details typically include the period for making a return, the acceptable items for return, and the necessary paperwork and proof of purchase. Companies can ask for reviews via automatic invitations. The issue is not with the Eye doctor, I purchased two pairs of glasses from Visionworks, with tax and fees, the total amount was $222.48, I paid with my Discover credit card, the clerk in the store ran my credit card four times and when I got home and looked at my account online, the four transactions totaled over $890 dollars. I bought two pairs of glasses, buy one, get one free. What an inept lab and company. I did so, and made an appointment for 12/12/2022 at their Summit Fair location.
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